1. THE PROCESS OF REFUNDS AND RETURNS
2. RETURNS VARIATIONS FOR CERTAIN ITEMS
3. DELIVERY CHARGES FOR RETURNS
4. REFUND POLICY
5. CANCELLATION OF ORDERS
THE PROCESS OF REFUNDS AND RETURNS
STEP 1) Contact us for information on the specified refund.
STEP 2) For glassware or breakages, photo evidence is required, so please attach relevant and clear photos.
STEP 3) Our staff will then assess the validity of the refund or return and advise you via phone or email as to the outcome. note: please allow 5 business days for us to reply to your refund/return request.
RETURNS VARIATIONS FOR CERTAIN ITEMS
- We will not accept any returns on diffusers or essential oils (unless the bottle's seal is still in place)
- Used items eg. candles will only be accepted if it is defective and the user instruction has been adhered to.
DUX Collection offers deliveries to most areas of Australia. We do not accept liability for delay in the event that there is no-one to receive the delivery at the delivery address.
If the delivery address details provided by you are incorrect and thus affect delivery, you will be responsible for the cost if the parcel is returned to us and also if you wish to have the shipment returned back to the correct address then this charge will also be paid by you.
DUX Collection offers a fourteen (14) day money back guarantee on all of our products. If the product does not conform to our specification in any way, or is defective, please contact us on 0433755619 to arrange return shipping at our expense. If the product is not defective and simply unwanted, we will not accept any returns.
CANCELLATION OF ORDERS
To cancel an order, please send an email detailing the transaction to firstname.lastname@example.org . If the order has not been shipped, the order will immediately be cancelled with no penalty. If the order has been shipped, the guidelines for return will be as per our refund policy above.
All copyrights, trademarks and other intellectual property rights in the design, layout, wording and concepts of this web-site are reserved to DUX Collection. Any copying of the design, layout, wording, concepts or other unauthorised use will infringe our rights.
Trade marks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. Dux Collection does not claim to own any of these trade marks, copyrights, brand or product names what-so-ever nor does it claim that DUX Collection is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.
Disclaimer of warranties and limitation of liability this site is provided by DUX Collection on an "as is" and "as available" basis.
DUX Collection cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website. We are unable to confirm that the information set out in this web-site is totally accurate or complete. This web site may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web-sites.
DUX Collection makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. you expressly agree that your use of this site is at your sole risk. to the full extent permissible by applicable law, DUX Collection disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. DUX Collection does not warrant that this site, its servers, or e-mail sent are free of viruses or other harmful components. DUX Collection will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties. They shall be governed by Australian law and the parties hereby agree to submit themselves to the exclusive jurisdiction of Australian Courts.