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Candle Guide

When you first open your DUX candle, it is important to read the safety instructions enclosed inside the wooden box and on the base of both the wooden box and the vessel.


Before lighting always trim the wick to 7mm and remove any wick debris as this encourages an even burn.


Candles burn best in still air but if you can’t avoid draughts, turn the candle periodically to avoid uneven burning and possible candle collapse. A candle in a draught may also start to smoke.


When extinguishing your candle use a candle snuffer or place the DUX Metal Lid on-top of the candle and wait until the candle extinguishes before removing.  Blowing out a candle is not recommended as the liquid wax may splatter and the wick may continue to glow and emit smoke.


When styling a space using candles it is recommended that candles should be separated from each other by a minimum of 10cm to prevent burn problems. Placing candles too close together will impact on each candle’s burn quality, which may cause candles to collapse and not burn to their maximum burn times.


Votives need to be placed in a special votive holder as they are designed to melt and liquify while burning. Never burn a votive without using a holder. The DUX Hand-cut Glass range can be used as a votive holder.


Our Hand-cut Glassware Candle Range can be reused by gently washing out the remaining wax with warm soapy water, and drying the vessel well. The Hand-cut Glassware can be used as a vase, for your make up brushes, cotton buds or place a votive inside your medium or large Hand-cut Glassware. 


Candles are sensitive to temperature and light. Avoid candles from fading, cracking and melting by storing your candles in a cool, dry place, away from direct sunlight, dust and fluorescent light. Store your candles in an upright position and don’t leave your candles in your car on a warm day.


Regularly trim your wicks. DUX use 100% cotton, lead free wicks. Sometimes you will notice a ‘mushrooming’ of the wick. To provide the cleanest burn possible, we recommend you remove the black ‘mushroom’ before burning and periodically during the burning. Failure to do this may lead to a “Wax Pool Fire” (in Containers and sometimes Votives) where the entire candle may appear to ignite. This is caused when a hot piece of untrimmed wick drops into the melted wax pool and ignites it.

Preventing the “mushroom” effect by regularly trimming the wick and not burning any candle for longer than the maximum recommended burn time will prevent this from occurring.