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DUX Collection Sydney Candles

What types of candles do you offer?
We offer a diverse range of candles, including scented candles, decorative candles, pillar candles, and more. Please note, our collection Online and In-Store  Explore our collection to find the perfect candle for your preferences.

Are your candles made from natural ingredients?
Our candles are crafted from a 100% pure soy wax and high quality fragrance. We do not use a soy wax blend or paraffin.

Do you offer scented candles, and what fragrances are available?
Yes, we offer scented candles in various fragrances such as lavender, vanilla, citrus, and more. Explore our selection to discover the different scents available.

Are your candles safe for pets and children?
While our candles are made from natural material, it's essential to exercise caution and follow safety guidelines. Keep candles out of reach of children and pets, and never leave a burning candle unattended. Read and follow the safety instructions provided with each product.

How long do your candles burn?
The burn time of our candles varies depending on the size and type of the candle. The following is a guide on burn times based on the size of your candle:

Size of your candle  Burn Time
Large approx.  55-60 hrs burn time
Medium approx.  45-50 hrs burn time
Small approx.  18-20 hrs burn time

Check the product details for estimated burn times, and follow proper candle care to maximize their longevity.

Do you offer bulk or wholesale purchasing for candles?
No, we currently do not offer this for our candles. 

Can I customize candles for special events or occasions?

Due to the size of our business we cannot offer customised candles. If you would like to purchase a large amount of candles for an event, please contact our customer service team to discuss possibilities and requirements.

What is the best way to extinguish a candle safely?
To extinguish a candle safely, use a candle snuffer or gently blow on the flame. Avoid using water to put out the flame, as it can cause splattering or damage to the candle.

How do I store candles properly?
Store candles in a cool, dry place away from direct sunlight to prevent melting and discoloration. Keep them in their original packaging or covered to maintain their quality.

What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact our customer service team with a photo of the damage. We will assist you in resolving the issue.

If you have specific questions about our candles that are not covered in this FAQ, feel free to reach out to our customer service team for further assistance.