Dear Valued Customers,
We hope this message finds you well and surrounded by the warm, comforting glow of our candles. We want to take a moment to express our gratitude for your continued support of our candle subscription service.
Over the past three years, we've been committed to providing you with high-quality candles at the price of $28.95 per subscription box. We have cherished the opportunity to share our passion for candles with you, and your loyalty means the world to us.
However, we must share some news regarding a necessary adjustment to the subscription price. Due to the significant rise in the cost of raw materials, we find ourselves in a position where maintaining the current price is no longer sustainable. It's a decision we did not take lightly, and we understand that change can be challenging.
Beginning 1 December 2023, the price of our candle subscription will be adjusted to $35.95 per box. We truly regret any inconvenience this may cause you, and we want to assure you that this decision was made with careful consideration of our commitment to delivering the best possible product to your doorstep.
We hope you understand that this price adjustment is necessary for us to continue providing you with the same level of quality and craftsmanship you've come to expect from us. We remain dedicated to sourcing the finest materials and handcrafting each candle with love and care.
Your satisfaction is our top priority, and we value your feedback and support. If you have any questions or concerns about this price change or your subscription, please do not hesitate to reach out to our customer support team at firstname.lastname@example.org or 9252 0209. We are here to assist you in any way we can.
Once again, thank you for your understanding and continued loyalty. We are grateful for the opportunity to light up your life with our candles, and we look forward to many more moments of shared warmth and tranquility.
DUX Collection Sydney Team